Terms & Conditions

Mio are not able accept any responsibility for unaccounted technical failures of the system whilst your orders are in transmission.

Delivery

All jewellery will be delivered on Special Next Day Delivery (which will require a signature) in the UK and by the most suitable method to Europe and Worldwide.

All products will be despatched within 7 working days from your order (please contact us if you need express delivery and we will try to accommodate your request)

* Only in U.K can next day delivery be guaranteed. All others 1st Class P&P.

There is no additional postage costs added to your order, P&P is included in you order.

Returns Policy

If you are not satisfied with your jewellery purchase for any reason, you can return it within the following guidelines:

Jewellery items may be exchanged or refunded within 7 days of the date they were received including postage costs.

The customer should return all goods within the original packaging, with the invoice enclosed and the receipt of the returned postage cost. We will refund this postage cost as well.

All items must be returned to us in an unworn condition.

Jewellery returned to us that arrives damaged, or any jewellery that is lost through postage will not be credited.

Jewellery damaged whilst in transit to you will be replaced at no extra cost with free delivery.

Please inform us of any damage within three working days of the receipt of your order.

Cancellation

An order may be cancelled at any time by forwarding an e-mail quoting your name and address. The subject line of the email should be 'cancellation request'.

Unfortunately due to reasons of hygiene we cannot accept returns for earrings, unless they are faulty.

None of the above will affect your statutory rights as a customer.

Contacting Us

Mio! Is best contacted through email using the address: info@themiocollection.com However, if there are unforeseen technical problems on our website, or any problems regarding your order, then we can be contacted by telephone by calling 0779 5575223 Our telephone line is open between 9am and 5pm Monday to Friday.

Due to our working schedule we may not be immediately available to answer the telephone however you can leave a clear message stating your name, telephone number, along with a short message regarding the nature of the problem or a new order and we will contact you as soon as possible.
You can also write to us at:

Mio! Jewellery Ltd.
WTC, Ewart Lane, Alfreton, Derbyshire, DE55 7AU.

Security

All purchases and transactions, which include your personal details, are made over a secure server using industry standard encryption technology. Secure processing of credit and debit card payments are done by PayPal

Disclaimer

Mio! Jewellery Ltd reserves the right to decline any order. Mio! Jewellery reserves the right to change any of the product prices at any time.

Intellectual Property

After reading our terms and conditions we need to make sure that you agree with all of the above and that you acknowledge and agree that all copyright, trade marks and all other intellectual property rights in all materials and/or content made available as part of your use on this website shall remain, at all times, vested in us or our licensors (as appropriate).

You as a customer are permitted to use this material only as expressly authorised by our licensors or us.

The content of this website (including any text, video, audio, audio-visual and graphics) may not be reproduced, copied, republished, distributed, downloaded, displayed, posted or transmitted in any form or by any means without our prior written consent, except as stated below.

You acknowledge and agree that the material and content contained within this website is made available for your own personal and non-commercial use and that you may only download such material and content for the purpose of using this website.

You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.